SHIPPING & HANDLING
WE ARE STILL SHIPPING
Thank you for all your support! Due to Canada Post delays, your shipment may take longer than expected.
Please feel free to contact us if you have any questions or email us at email@example.com. To read our letter in response to COVID-19, click here.
EXPRESS & EXPEDITED: Express & Expedited shipping will be temporarily disabled to allow us to prioritize all shipments. We are unable to provide these faster processing options with the limited amount of personnel alloted in our warehouse.
When will I get my order?
- Delivery times depend on your location and the shipping method you choose.
- Orders placed during promotional sales may experience slight delays.
- We will do all we can to ensure your order is delivered on time.
- Beyond Polish cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, holidays, etc.
We do not process orders during weekends and federal holidays which means orders placed on these times will begin processing the following business day.
Factors that will affect your order:
Free Standard Ground Shipping on orders over $40
*Must meet minimum AFTER discounts are applied. Must select standard First Class option.
|Method||Exclusions||Estimated Delivery Time (Includes processing time)||Price|
|None||5 - 8 Business Days||Flat Rate of $7.00|
Hair products must be shipped ground due to federal regulations. *If no one is home to receive the package, please contact your local postal to arrange delivery.
How do I track my Order?
Once your order has been shipped, you will receive an automated email with your tracking information.
You can also verify this information by visiting our website and logging into your account to view your order details.
My tracking number says that my package was delivered, but I have not received it. What do I do?
We suggest you check your local post offices because sometimes they hold the package.
If you are still having trouble locating your package, please email us and we will help resolve the issue.
*Please verify your address before placing your order. We will not be responsible if the address you provided is undeliverable and return back to us. If the package is return back to us due to "undeliverable address", we can re-ship your package at your cost.
We pack each individual order with care, but unfortunately some items may still arrive damaged. Unfortunately, with Canada Post delivering so many packages daily, there is a small chance that orders may get lost in transit, or even worse, stolen. Beyond Polish is proud to partner with ROUTE SHIPPING INSURANCE, and will allow you to purchase coverage for these instances for a very small fee during checkout.
Filing a claim with Route is easy, and will allow you to either receive a replacement or be fully reimbursed. We are excited to be able to offer our customers peace of mind with every order.
In the case you did not purchase Route Shipping Insurance, and your package is lost, stolen or damaged, we are still happy to provide you with a store credit for the cost of the products minus shipping, or to use towards the purchase of new products in the case that those items are no longer available. Full reimbursement or replacements will only be provided with the purchase of Route Insurance.
*Claims for packages marked as “delivered” must be filed after 5 days and before 15 days from the date the package was marked as “delivered”. Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days and within 30 days from the last checkpoint.
Need assistance? Please contact us for any questions